Automatically improve business-critical KPIs.
Scout learns from every conversation and improves the KPI you define, on autopilot.
Bring your KPIs
Stop telling agents what to say. Tell Scout what to improve.
Generate Revenue
Upsells, conversions, renewals, and win-backs — money from conversations that used to deflect.
Prevent Revenue Loss
Failed payments, at-risk accounts, dead leads, and lapsed customers — recovered automatically.
Improve Customer Experience
Improve cost per contact, resolution, TTV, FCR, CSAT, and containment — without losing quality.
How Scout works
Scout is your own forward-deployed engineer on autopilot.
The moment a KPI goes live, Scout learns from your real conversations. When a human has to intervene, Scout learns from it and ships fixes that move your metrics.
In plain English. Set a target and how often to recompute.
New KPI
CUSTOMERS
Different industries. Same platform. Pick your KPI.
Teams across marketplaces, restaurants, telehealth, and finance run Scout in production — each on the number that matters to them.
Marketplace“Partnerships like this are critical to delivering better outcomes for consumers on a global scale.”
Andy FangCo-Founder, DoorDash
Restaurant & retailVoice agents that resolve complex issues in real time, with clean handoff to your team when needed.
TelehealthConfirms, books, and rebooks appointments, and reaches out to keep patients on their care.
Consumer financeReal-time support agents that read and write to your systems to resolve issues end to end.
Scout in Slack
Ask Scout in the channel. Approve the fix before it ships.
One thread, from the first question to the shipped fix.
Mention Scout in any thread. It answers with your live numbers, measured against the target you set.
CSAT dropped again yesterday and containment looks fine. Not sure what to make of it.
@Scout pull contained and CSAT for yesterday. Can you also explain the theme around the ratings of 1?
Here is yesterday, closed out.
- Containment 82.6%, 5,120 chats, 890 escalated
- CSAT positive 63.1%, 540 rated, 341 positive
Containment held in the 80s. CSAT is the one to look at: your target is 80%, so yesterday came in well under it. There are 118 one star ratings and 112 of them have summaries, so I can tell you why rather than guess. Want me to go through them?
FAQs
Frequently asked questions
Still have questions?
How fast can we go live?
Your first agent runs in about ten minutes. Most teams are in production in under two weeks. No multi-quarter rollout — it starts improving your KPI the same day.
What happens when an agent cannot handle something?
It hands off to your team with the full context of the conversation. You set the escalation rules in plain language, so it knows exactly when to step back.
How does Giga's Scout work with our existing systems?
It acts in your real tools and data, in real time. Agents read and write to your systems to resolve an issue end to end, not just answer questions.
Is our data secure?
SOC 2 Type II, ISO 27001, and ISO 42001. Independently audited controls for security, privacy, and responsible AI.
Does it handle other languages?
99 of them, with native-level fluency. One agent, every language your customers speak.
How do you keep it accurate?
Every agent is evaluated on your real conversations before launch, then monitored live. The improvement loop learns from the calls your team had to step into and fixes the agent so they happen less.
Can we control its tone and policies?
Yes. Set personality, policies, and guardrails in plain English, and change them anytime.
How is it priced?
Outcome-based and enterprise-scoped. We price to the number you want to move, and scope it with you at the demo.
GET A PERSONALIZED DEMO
Bring your KPI. See how Scout moves it.
Tell us the KPI you want to improve, and we will show you what an agent would own, what systems it touches, and how we measure success.