AI FOR BANKING
The 2 a.m. fraud call answered, verified, resolved right the first time: voice and chat, 99 languages.
KEY OPPORTUNITIES
Card and fraud panic peaks nights, weekends, "fraud Friday," when no one answers. A freeze that waits until Monday is a customer lost.
Answering fast isn't the same as fixing it. Unresolved callers call back. Repeat contacts on Reg E disputes and fee errors become examiner problems, not efficiency wins.
Context scatters across your core, CRM, and fraud tools. Agents swivel between screens, callers re-verify, and the answer never reaches the workflow.
Conversation
I think my debit card got stolen. There are charges I didn't make. It's the weekend, is anyone even there?
Customer · 2:14 amYou're in the right place. Quick verification first?
Giga · 2:14 amI've blocked the card ending 4417, so nothing else goes through. I see three transactions since Friday; tell me which you don't recognize and I'll file the dispute and request provisional credit.
Giga · 2:15 amThe two on Saturday.
Customer · 2:15 amWhat happened
verify_identity, then blocked the card with block_card.list_transactions.file_reg_e_dispute.VOICE EXPERIENCE
A stolen debit card at 2 a.m. can't wait for Monday. A closed line is where trust breaks. Giga picks up on the first ring, blocks the card, files the Reg E dispute, requests provisional credit, and hands off warm to a fraud specialist when the call needs one.
OMNICHANNEL SUPPORT
A customer gives up on the chatbot, calls in, and has to start over: new verification, the whole story again. Giga is one agent across voice, chat, email, and messaging, so verification travels with the customer and disputes reach the back office complete the first time.
I started this in chat. There are charges I didn't make. Do I have to explain it all again?
Customer · 7:52 pmNo, I have your case and you're verified. Card ending 4417 is blocked; dispute filed, provisional credit requested.
Giga · 7:52 pmThank you, that helps.
Customer · 7:53 pmWhat happened
get_case_history Chat case · already verified.block_card Card ending 4417 · blocked.file_reg_e_dispute Filed · credit requested.RAPID DEPLOYMENTS
In a regulated bank, "just integrate it" means risk review, model validation, and change freezes, all against a Fiserv, FIS, or Jack Henry core and servicing tools with no API. Giga goes live in under two weeks, one channel and one contact reason at a time, reaching even the screens without an API.
Connected by API
Confirms the caller is the account holder.
api.example.com/fiserv/verify_identity
Returns the recent transactions on an account.
api.example.com/fiserv/list_transactions
Blocks a card so no new charges go through.
api.example.com/fiserv/block_card
No API: through the browser
Files a Reg E dispute on the disputes tool's claim screen.
disputes · worked in the browser, no API.
Updates the mailing address on the servicing tool's profile screen.
servicing · worked in the browser, no API.
Default actions
Hands the call to a fraud specialist, with its context.
Built into every agent.
PROVEN RESULTS
Regulated answers stay right, proven across 1.2M turns with zero added latency.
Climbs as policies refine, over 90% resolved on live production traffic.
Ready before tax season or the post-holiday dispute surge.
Autonomous resolution
98%38 pts since launch
FAQs
Have a compliance or integration question we didn't cover?
Multi-step verification is a hard gate before any account action, layered per your policy, never voice biometrics alone, since cloning defeats them. Releasing sensitive PII like a full SSN escalates to a live agent.
GET A PERSONALIZED DEMO
Watch Giga answer the after-hours fraud call, verify the caller, and get the regulated answer right, live.