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AI FOR FREIGHT & LOGISTICS

AI support trusted to track every load, 24/7

“Where’s my freight?” answered from live TMS and carrier data, and the exception worked, 24/7, in 99 languages.

See Giga work an exception
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KEY OPPORTUNITIES

Most of your queue is the same question on a different load. Giga owns that band.

  • WISMO is most of your queue

    Tracking, ETA, and POD requests are 30–40% of inbound, more than half at peak. It's the same lookup on a hundred loads, done by hand.

  • Exceptions are where accounts are lost

    Whoever calls first with a fix keeps the account. "In Transit, Delayed" emails land hours late, so the customer calls anyway, at full exception cost.

  • Peak doesn't wait for you to hire

    Peak roughly doubles your volume, and tariff frontloading keeps pulling the surge earlier. Seasonal hires take weeks to ramp. Systems don't.

Tickets#7352Voice

Conversation

Where's my shipment? PRO 774-2213 was supposed to deliver yesterday and I've heard nothing.

Shipper · 7:52 am

I've got it. PRO 774-2213 is holding at the Memphis cross-dock after a missed appointment; the carrier's revised ETA is tomorrow 8–10 AM. I can rebook the delivery window, send the updated BOL, or start a claim. Which works best?

Giga · 7:52 am

Reschedule it.

Shipper · 7:53 am

What happened

  1. The shipper asked where PRO 774-2213 was, a day late with no word.
  2. Giga pulled the load's status with get_load_status: holding at the Memphis cross-dock after a missed appointment.
  3. It got the carrier's revised ETA with get_carrier_eta and offered to rebook, send the BOL, or start a claim.
  4. The shipper chose to reschedule, and Giga rebooked the window with rebook_delivery_window.
ResolvedDelivery rebooked for tomorrow, 8–10 AM.

VOICE

The 4 AM call, answered with live status.

A driver stuck at a closed receiver at 4 AM can't wait for the morning shift. That call burns detention. Giga picks up instantly, pulls the load's live status from your TMS and carrier APIs mid-call, and offers the fix: reschedule, wait, or start a claim.

ReviewTickets
Match allChannel is VoiceCreated is Overnight
DescriptionCreatedOutcome

OMNICHANNEL

One agent on every channel, the load in memory.

The shipper texts, the consignee pings WhatsApp, the account manager emails: three fresh starts on the same container, the PRO repeated every time. Giga carries the load, the thread, and the promise across voice, chat, SMS, and WhatsApp, so the 2 AM email gets the same answer as the noon text.

Tickets#7419WhatsApp

We're receiving the load that was held in Memphis. Is it still coming tomorrow?

Consignee · 9:40 am

Yes. PRO 774-2213 is rebooked for tomorrow, 8–10 AM, the window the shipper confirmed by phone this morning. Want the updated BOL sent here?

Giga · 9:40 am

Yes, send it here.

Consignee · 9:41 am

ACCURACY

Never invent an ETA, a status, or a claim amount.

In freight, a wrong answer costs more than a slow one. A guessed ETA blows a delivery appointment. Giga catches unsupported statements before they're spoken, cutting voice hallucinations from 4–5% to under 1% across 1.2M turns.

Tickets#7486
Escalated

Shipper asked when a delayed load would arrive. No carrier scan since Memphis, so no ETA; sent to the rep.

1m 54sToday, 11:06 am
HallucinationLow
IntentShipment ETA
status_verifiedtrue

Actions taken

Ran get_load_status before answering. The draft guessed an ETA with no carrier scan behind it; the check stopped it before it was spoken.

Draft
Your freight arrives tomorrow, 8–10 AM.
Reply
No carrier scan since Memphis, ETA pending, escalating to your rep.

PROVEN RESULTS

Numbers that hold through peak.

  • RESOLUTION AT SCALE

    Over 90% resolved

    Proven on DoorDash's live-delivery edge cases, Dasher and consumer coordinated at once.

  • SELF-IMPROVING RESOLUTION

    Up to 98% resolved

    Policies refine against your transcripts, so containment keeps rising after go-live.

  • TIME TO VALUE

    Live in under two weeks

    Deployed on your Salesforce, Amazon Connect, or Zendesk stack, before your next peak.

KPIsAutonomous resolution

Autonomous resolution

98%38 pts since launch

FAQs

Questions freight and CX teams ask us

Have a lane, system, or peak scenario in mind?

It queries them live (McLeod, MercuryGate, Turvo, Revenova, Tai, your WMS, the FedEx/UPS/USPS APIs), then acts, like rebooking a delivery window. No API? The Browser Agent runs the screen, every action logged and policy-governed.

GET A PERSONALIZED DEMO

See “where’s my freight” answered on your loads.

Bring a real lane and a real TMS. Watch Giga pull live status and work a real exception. Production in under two weeks.