AI FOR TELECOM
Subscribers get answers in seconds (phone, chat, or text) through outages, launch weeks, and billing spikes. Your agents keep the calls that decide churn.
KEY OPPORTUNITIES
An outage or flagship launch can spike the queue 3–10x in minutes. Every hold minute feeds the save desk.
Most inbound repeats across phone, chat, and app: 'is it down,' 'what's this charge,' 'activate my SIM.' The complex and save calls wait.
CPNI requires authentication before call detail is read back. Payment questions touch PCI. A wrong answer is compliance exposure.
Conversation
Is my internet down or is it just me? Been out for an hour.
Subscriber · 2:51 pmIt's not just you: a fiber cut nearby; crews have it repaired by around 4:30 pm. You're on the alert list for a text the moment it's back. Want me to check if you're owed a downtime credit?
Giga · 2:51 pmYes, please check.
Subscriber · 2:52 pmWhat happened
check_outage_status: ETR around 4:30 pm.add_outage_alert.authenticate_subscriber.VOICE THAT HOLDS UP AT PEAK
A storm knocks out three counties and the same panicked "is it down?" call lands thousands of times an hour. Giga picks up on the first ring (natural voice, no "press 1") and absorbs the 3x–10x surge so your agents keep the calls that save subscribers.
LIVE ALONGSIDE YOUR STACK
One tech call touches four systems that don't talk to each other. That's why CCaaS migrations drag on for months and AI projects stall. Giga goes live in under two weeks alongside the IVR you already run, reaching even the no-API legacy tools like provisioning and billing screens.
Connected by API
Finds a subscriber's account and plan.
api.example.com/bss/look_up_account
Returns the balance and recent charges on an account.
api.example.com/bss/get_billing_status
Returns outages near an address, with the repair estimate.
api.example.com/oss/check_outage_status
No API: through the browser
Activates a SIM on the provisioning tool's activation screen.
provisioning · worked in the browser, no API.
Changes a subscriber's plan on the billing screen.
billing_screen · worked in the browser, no API.
Default actions
Hands the conversation to a person, with its context.
Built into every agent.
IMPROVE ON YOUR KPIs
Most tools hand you a flat deflection number while repeat calls quietly eat the gains. Giga finds why subscribers call back, turns those root causes into policy updates, and climbs resolution from around 60% toward 98%.
Subscriber asked if the internet was down. Gave the 4:30 pm ETR and set a text alert.
Actions taken
Ran check_outage_status before answering. The draft asked the subscriber to call back, a root cause of repeat calls; the updated outage policy stopped it and gave the ETR instead. Set the text alert with add_outage_alert.
PROVEN RESULTS
In production alongside your existing IVR, not two quarters later.
It climbs from around 60% on its own as the policies refine.
Under CPNI and PCI, a wrong answer is a compliance event.
Autonomous resolution
98%38 pts since launch
FAQs
Have a question about your contact center?
It answers everyone at once. A 10x surge never queues. Agents stay out of "is it down?" and abandonment holds.
GET A PERSONALIZED DEMO
Bring your call mix, systems, and KPIs. We'll show you what goes live in under two weeks.