AI FOR HOSPITALITY
Every guest call answered 24/7: phone, chat, or text, in 99 languages. Booked, rebooked, resolved, so revenue stops leaking after hours.
KEY OPPORTUNITIES
About a third of calls land outside 9-to-5, and volume can nearly double in season. Every missed call is a booking handed to the OTA.
One change means a rate lookup, guest authentication, and a write-back into OPERA or Mews. Slow, error-prone work for a front desk buried in the 3-to-6pm check-in rush.
At destination properties, 40% or more of calls need another language. No staffing spreadsheet keeps native speakers on every shift.
Conversation
Hi, I need to move my reservation at the downtown property from this Friday to next Friday. Can you also add late checkout?
Guest · 2:04 amHappy to help. I found your booking under your last name and confirmation number: two nights, king room, arriving Friday. It's moved to next Friday, same rate, 2pm late checkout free. New confirmation on its way by email and text.
Giga · 2:04 amPerfect, thank you.
Guest · 2:05 amWhat happened
find_reservation by last name and confirmation number.modify_reservation: same rate, 2pm late checkout free.send_confirmation.VOICE EXPERIENCE
Your highest-value calls hit while the front desk is buried in check-ins, or ring out overnight, and the guest books elsewhere. Giga picks up on the first ring, any hour, quotes the rate, takes the booking, and hands frustrated guests to a person before things escalate.
MULTILINGUAL SUPPORT
A guest calling from abroad shouldn't land in voicemail because the one agent who speaks their language is off shift. Giga answers in 99 languages, switches mid-call when the guest does, and covers every shift at a fixed cost.
Hi, is there a king room for two nights from the 14th?
Guest · 3:18 amYes, a king room is open both nights from the 14th. Would you like me to book it?
Giga · 3:18 amSí, por favor. Perdón, ¿podemos seguir en español?
Guest · 3:19 amClaro que sí, seguimos en español. Le reservo la habitación king ahora mismo y le envío la confirmación.
Giga · 3:19 amWhat happened
check_availability King · open both nights.create_reservation Booked · confirmation sent.RAPID DEPLOYMENTS
Peak weekends won't wait for a multi-quarter integration, especially when availability lives in on-prem OPERA 5 with no clean API. Giga goes live in under two weeks, even on legacy no-API systems, rolling out one call type at a time.
Connected by API
Returns the open rooms and rates for the guest's dates.
api.example.com/opera_cloud/check_availability
Books the room the guest chose.
api.example.com/opera_cloud/create_reservation
Changes the dates or extras on an existing booking.
api.example.com/mews/modify_reservation
No API: through the browser
Looks up open rooms on the OPERA 5 availability screen.
opera_5 · worked in the browser, no API.
Changes a booking on the OPERA 5 reservation screen.
opera_5 · worked in the browser, no API.
Default actions
Hands the conversation to a person, with its context.
Built into every agent.
PROVEN RESULTS
Complex, real-time cases fully resolved, not just answered.
Off-hours and peaks covered at fixed cost, so bookings stop leaking to OTAs.
Rate, cancellation, and loyalty answers sharpen as it runs.
Autonomous resolution
98%38 pts since launch
FAQs
Questions about your PMS, peak season, or languages?
It takes the action: reads live availability, authenticates the guest, and writes the booking or change straight into your PMS or CRS. No API? The Browser Agent works the screen, every action logged.
GET A PERSONALIZED DEMO
Watch Giga answer, book, and rebook on your workflows, live. All before your next peak.