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Close 60% of your tickets in 2 weeks

Account, billing, and technical tickets resolved inside your helpdesk, not deflected to a queue. Grounded answers, live in under two weeks.

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WHY GIGA

Most support bots plateau early. Giga keeps climbing to 98%.

  • Resolution, not deflection

    Most bots reply, then close the chat. Giga resets the seat, applies the credit, and files the escalation, then writes it all back to the ticket.

  • Grounded, never a confident wrong answer

    A real-time correction layer catches hallucinations before the reply ships, cutting them from 4–5% to under 1% across 1.2M turns.

  • Automatically improve the KPIs you care about

    Giga focuses agents on the specific problems your business faces, from time-to-value to CSAT, and moves those numbers automatically.

Tickets#7316Chat

Conversation

I'm locked out. SSO keeps looping me back to the login page and I have a demo in 20 minutes.

User · 9:38 am

Fixed. Your SSO dropped after last night's identity-provider sync, so I've re-provisioned your seat and cleared the session loop. Try signing in now. Want the fix logged in your Zendesk ticket?

Giga · 9:38 am

Signing in now.

User · 9:39 am

What happened

  1. The user was caught in an SSO login loop, with a demo in 20 minutes.
  2. Giga traced it with check_sso_status to last night's identity-provider sync.
  3. It re-provisioned the seat and cleared the loop with reprovision_seat.
  4. As the user signed in, Giga logged the fix to Zendesk with update_ticket.
ResolvedSeat re-provisioned and the SSO loop cleared.

ONE AGENT, EVERY CHANNEL

One agent across chat, email, and voice

Your customer chats, gives up, emails overnight, then calls in the morning and starts over every time. One Giga agent carries the whole thread across chat, email, and voice, so nobody re-explains the SSO loop twice.

Tickets#7342Voice

I chatted about this last night, then emailed. Do I have to explain the SSO issue again?

User · 8:58 am

No, I have your thread. SSO dropped after an identity-provider sync, so I've re-provisioned your seat. Try signing in.

Giga · 8:58 am

Signing in now.

User · 8:59 am

RESOLUTION ACROSS YOUR STACK

Reset the seat, apply the credit, close the ticket

Real resolution means touching real systems: the seat reset, the credit, the helpdesk ticket. Giga works your APIs and reaches the tools that have none, then writes every action back to the ticket, all policy-governed.

Data sourcesConnections

Connected by API

No API: through the browser

Default actions

ACCURACY YOU CAN SHIP

Catches its own wrong answer before it ships

One wrong SSO instruction or invoice amount erodes trust fast, and on regulated accounts it's compliance exposure. A real-time correction layer most vendors don't have catches the hallucination before it ships, cutting errors from 4–5% to under 1% across 1.2M turns.

Tickets#7409
Resolved

User asked how to stop an SSO login loop. Re-provisioned the seat and kept SSO on.

3m 05sToday, 11:08 am
HallucinationLow
IntentAccount access
kb_groundedtrue

Actions taken

Ran search_kb before replying. The draft said to turn off SSO; the check stopped it before the reply shipped. Re-provisioned the seat with reprovision_seat.

Draft
Turn off SSO in Settings to stop the login loop.
Reply
Don't disable SSO. The seat dropped after an identity-provider sync, and re-provisioning it clears the loop.

PROVEN RESULTS

Proven where the edge cases never stop

  • RESOLUTION AT SCALE

    Over 90% resolved

    The hardest live edge cases, handled without a human.

  • SELF-IMPROVING RESOLUTION

    Resolution climbs to 98%

    It learns from your own transcripts, so every launch gets easier to absorb.

  • TIME TO VALUE

    Live in under two weeks

    Versus quarters for typical enterprise AI, so you are live before your next release.

KPIsAutonomous resolution

Autonomous resolution

98%38 pts since launch

FAQs

Questions software support leaders ask

Have a question specific to your stack?

No. Giga plugs into the helpdesk you already run and keeps it the system of record, resolving the conversation and updating the ticket right there. Your agents and reporting stay put.

GET A PERSONALIZED DEMO

Resolution, not deflection. Inside your helpdesk.

Watch Giga resolve your real tickets, inside your existing helpdesk, before your next release.