AI FOR HEALTHCARE
Scheduling, eligibility, billing, and refill questions resolved across phone, chat, and text in 99 languages. Clinical calls go straight to your nurses.
KEY OPPORTUNITIES
AEP and flu season slam scheduling, intake, and billing at once. Hold times pass nine minutes, callers give up, and bookings walk.
Refills, eligibility checks, and billing swamp the lines. Nurses answer admin calls while clinical triage waits.
A wrong benefit or estimate becomes a denial, then a surprise bill, then broken trust. Coverage, cost, and refill answers have to be exact.
Conversation
I need to move my mammogram next Tuesday, and does my new plan even cover it this year?
Patient · 9:12 amHappy to help. I can move your Tuesday 9:15 mammogram at Women's Imaging to any open slot. Your new plan covers it as preventive, no copay. Thursday the 16th at 10:00, or sooner?
Giga · 9:12 amThursday works.
Patient · 9:13 amWhat happened
verify_identity, then checked the plan with check_coverage: preventive, no copay.find_open_slots and offered Thursday the 16th at 10:00.reschedule_appointment.VOICE
Nine minutes on hold is where patients give up and book elsewhere. Giga answers on the first ring in a natural voice (phone, chat, or text), resolves scheduling, refills, eligibility, and billing, and hands clinical calls straight to your RNs.
ACCURACY
Call a screening covered when it isn't, and you've created a denial, a surprise bill, and a complaint. Giga catches the error before it's spoken. Voice hallucinations fall from 4–5% to under 1% across 1.2M turns.
Patient asked what a screening will cost. Explained the deductible and gave a $60 estimate.
Actions taken
Ran check_coverage before answering. The draft called the screening fully covered; the check stopped it before it was spoken.
TIME TO VALUE
AEP doesn't move, and most partners can't wire into Epic, athena, and your RCM stack before it hits. Giga goes live in under two weeks, connecting your EHR/PM and eligibility systems, even the browser-only ones with no API.
Connected by API
Returns the open appointment times for a clinic and day.
api.example.com/epic/find_open_slots
Books the appointment time the patient chose.
api.example.com/epic/book_appointment
Checks whether the patient's plan covers a service.
api.example.com/eligibility/check_coverage
No API: through the browser
Looks up the balance on the RCM portal's account screen.
rcm_portal · worked in the browser, no API.
Checks refill status on the pharmacy portal's order screen.
pharmacy_portal · worked in the browser, no API.
Default actions
Hands the call to a nurse, with its context.
Built into every agent.
PROVEN RESULTS
Resolution keeps climbing as policies refine, no re-implementation.
Benefit, estimate, and refill answers hold exact across 1.2M turns.
After-hours and non-English callers get resolved, not abandoned: one agent, 99 languages, mid-call switching.
Autonomous resolution
98%38 pts since launch
FAQs
Want to see it on your own call types?
Yes. PHI is handled under a signed BAA: access controls, audit logging, encryption, redaction. Eligibility, estimates, and refills run through real-time accuracy checks.
GET A PERSONALIZED DEMO
Bring your busiest call types: scheduling, eligibility, billing, refills. Watch Giga resolve them live.