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AI FOR RETAIL

AI support that’s trusted to resolve everything from WISMO to refunds

WISMO, returns, and delivery exceptions resolved across your OMS and carrier, not just answered. Proven on DoorDash’s last mile, live in under two weeks, in 99 languages.

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WHY GIGA

Proven on DoorDash's last mile. Built for yours.

  • Resolution across your OMS and carrier

    Giga reads live order and carrier events, applies your next-best action (wait, trace, reship, refund), and completes it in the same conversation, on the systems your agents click through today.

  • Voice that resolves, not queues

    It answers on the first ring and files the trace, authorizes the in-policy refund, or reserves the item at the nearest store. No hold, no transfer.

  • Holds through the two-month peak

    BFCM, the December crunch, and the returns wave stack into one sustained 2–4× surge, and delivery-day and returns SLAs hold through all of it. No temp hiring.

Tickets#6152Chat

Conversation

It still says label created from 3 days ago. Where is my order?

Shopper · 7:48 pm

I see it: order #4471, no carrier scan since the label was created Tuesday. I've filed a lost-package trace and started an expedited same-size replacement today. You'll have tracking by email in minutes. Anything else on this order?

Giga · 7:48 pm

Track my replacement.

Shopper · 7:49 pm

What happened

  1. The shopper asked where order #4471 was, three days after the label was created.
  2. Giga read the carrier events with track_shipment: no scan since Tuesday.
  3. It filed a trace with file_carrier_trace and started an expedited replacement with reship_order.
  4. The shopper asked to track it, and Giga emailed the tracking with send_tracking.
ResolvedTrace filed, expedited replacement started today.

ONE AGENT, EVERY CHANNEL

One conversation across call, chat, or store

A shopper starts a return in chat, gets cut off, then calls and re-explains everything to an agent who can't see the session. Giga carries the conversation and the order across voice, chat, email, and in-store, so nobody repeats themselves.

Tickets#6188Voice

I started a return in chat, then got cut off. Do I have to explain it all again?

Shopper · 11:04 am

No, I have your return open on order #4486. The prepaid label's ready, so I can finish it here or email it to you. Which works?

Giga · 11:04 am

Email it to me.

Shopper · 11:05 am

THE PHONE STILL MATTERS

The phone line that resolves, not queues

Frustration lands on the phone: the gift that missed the cutoff, the refund that hasn't posted. A long hold turns a shopper into a one-star review, so Giga answers on the first ring and actually resolves: files the trace, authorizes the in-policy refund, reserves the item at the nearest store.

ReviewTickets
Match allChannel is VoiceCreated is Today
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LIVE BEFORE PEAK

Live in under two weeks, no API needed

BFCM has a fixed date, and a quarter-long integration misses the peak it was bought for. Giga goes live in under two weeks, even on your no-API carrier portals, so you start with WISMO and expand before peak.

Data sourcesConnections

Connected by API

No API: through the browser

Default actions

PROVEN RESULTS

Proven on retail's real last mile

  • RESOLUTION AT SCALE

    Over 90% resolved

    Proven on DoorDash's toughest last-mile delivery cases.

  • SELF-IMPROVING RESOLUTION

    Resolution climbs to 98%

    Resolution climbs as your policies refine, no rebuild needed.

  • TIME TO VALUE

    Live in under two weeks

    In production before BFCM, not two quarters later.

KPIsAutonomous resolution

Autonomous resolution

98%38 pts since launch

FAQs

Questions retail CX teams ask us

A scenario from your stack or peak plan?

It resolves. Giga reads live OMS and carrier events, applies your next-best-action rule (wait, trace, reship, refund), and completes it in the same conversation.

GET A PERSONALIZED DEMO

See Giga resolve your top three contact drivers

Bring your WISMO, returns, and delivery-exception flows. Watch Giga resolve them, live.