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AI FOR MANUFACTURING

AI support trusted with the line-down call

Order, parts, and warranty calls resolved on first contact: voice and chat, 24/7, in 99 languages. Your experts keep the hard cases.

See Giga answer a line-down call
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KEY OPPORTUNITIES

Support decides whether the line runs or stalls.

  • Downtime doesn't keep business hours

    Lines fail at 2 a.m. Every hour in queue is your customer's lost production.

  • Answers buried across systems

    Agents lose 30–45% of handle time toggling ERP, CRM, and PDF manuals to confirm one part number.

  • Routine calls bleed aftermarket margin

    A slow answer hands parts orders to third-party distributors. A wrong one hits warranty reserves.

Tickets#3962Voice

Conversation

Need availability and lead time on part 4471-08G. Our packaging line is down.

Customer · 2:03 am

Got it. Line-down gets priority. Part 4471-08G: 42 in stock at the Columbus DC, ships today for next-day delivery, covered under your active service contract. Order against your PO on file?

Giga · 2:03 am

Yes, order it against the PO.

Customer · 2:04 am

What happened

  1. The customer needed part 4471-08G fast: their packaging line was down.
  2. Giga checked stock with check_inventory: 42 at the Columbus DC, shipping today.
  3. It confirmed the part is covered under the active service contract with check_entitlement.
  4. The customer said yes, and Giga ordered against the PO on file with create_order.
ResolvedOrdered on the PO, ships today for next-day delivery.

VOICE THAT KNOWS YOUR INSTALLED BASE

The 2 a.m. line-down call, answered

A line-down call sits in queue while a scarce expert digs through ERP, and every minute is your customer's lost production. Giga picks up instantly, 24/7 in 99 languages, resolves the order, part, or warranty check, and books the field visit.

ReviewTickets
Match allChannel is Voice, chat, SMSCreated is Today
DescriptionCreatedOutcome

ONE AGENT, EVERY CHANNEL

End handoffs between parts, service, and billing

A dealer emails the warranty claim, chats the RMA, then calls about the credit, and every channel starts from zero. One Giga agent carries the case across voice, chat, email, and messaging, reading and writing your ERP and CRM live: one thread, one accurate answer.

Tickets#4087Voice

Emailed a warranty claim, chatted the RMA. Now what's the credit?

Dealer · 10:14 am

Same case across all three: the RMA is approved and the credit posts to your PO on file. Nothing to re-explain.

Giga · 10:14 am

That covers it, thanks.

Dealer · 10:15 am

LIVE WITHOUT A RIP-AND-REPLACE

Works with SAP, Oracle, and the green-screen terminal

Aftermarket support runs on a patchwork (SAP and Oracle next to green-screen terminals and PDF manuals with no API), and integration turns AI projects into multi-quarter IT programs. Giga goes live in under two weeks, through your APIs where they exist and the legacy screens where they don't.

Data sourcesConnections

Connected by API

No API: through the browser

Default actions

PROVEN RESULTS

Proof from the world's messiest support.

  • RESOLUTION AT SCALE

    Up to 98% resolved

    Over 90% resolved on live production traffic, climbing as policies refine.

  • ACCURACY YOU CAN REPORT

    Under 1% error rate

    Down from 4–5%, across 1.2M voice turns with zero added latency.

  • GLOBAL COVERAGE

    24/7 in 99 languages

    Real-time voice with mid-call switching, coverage no staffing plan can sustain.

KPIsAutonomous resolution

Autonomous resolution

98%38 pts since launch

FAQs

Answers for aftermarket and support leaders

Have a scenario from your installed base?

Yes: order status, parts inventory, pricing, and warranty entitlement, read and written live. SAP, Oracle, Salesforce, and Zendesk connect by API; the Browser Agent handles the no-API legacy tools.

GET A PERSONALIZED DEMO

Protect uptime. Keep the aftermarket margin.

Watch Giga resolve a line-down parts call, a warranty check, and a dealer order, live.