AI FOR INSURANCE
When FNOL jumps 10x overnight, Giga answers every policyholder (voice, chat, or text) and takes the claim compliantly, in 99 languages.
KEY OPPORTUNITIES
One named storm can lift FNOL 8–12x in 48 hours. Staff the peak and capacity idles all year; staff the average and abandonment blows the SLA.
Bill questions, endorsements, ID cards, "where's my claim": routine volume that ties up licensed agents. And when the answer doesn't stick, it all comes back.
State disclosures, claim-timeline rules, HIPAA, and consent ride on every call. At volume, agent discretion becomes the disclosure inconsistency examiners hunt for.
Conversation
There's water coming into my house and I need to file a claim. I don't even know where to start.
Policyholder · 11:52 pmI'm so sorry. Let's get this started right now. I have your policy pulled up. I'll take the loss details and open your claim with a claim number before we hang up. First, is everyone safe, and is the water still coming in?
Giga · 11:52 pmEveryone's safe. It's still coming into the basement.
Policyholder · 11:53 pmWhat happened
look_up_policy: homeowners, active.record_loss_details.open_claim and gave a claim number before the call ended.VOICE EXPERIENCE
When a policyholder's basement is flooding, a robotic IVR is just one more thing going wrong. Giga answers in a natural voice: hears the urgency, switches language mid-call, and carries the claim across chat, text, and email so intake completes the first time.
RAPID DEPLOYMENTS
The next surge won't wait for a quarter-long integration, and your claims data lives in mainframe cores with no API, or behind a TPA boundary. Giga is live in under two weeks, reaching even the legacy tools that data hides in, one channel at a time.
Connected by API
Finds the caller's policyholder record.
api.example.com/crm/find_policyholder
Sends the policyholder a copy of their ID card.
api.example.com/documents/send_id_card
No API: through the browser
Looks up the policy on the mainframe's policy screen.
mainframe · worked in the browser, no API.
Opens the claim on the mainframe's claims screen.
mainframe · worked in the browser, no API.
Files the request on the TPA portal's intake screen.
tpa_portal · worked in the browser, no API.
Default actions
Hands the claim to a licensed adjuster, with its context.
Built into every agent.
HALLUCINATION CORRECTION
One misstated coverage term or skipped state disclosure can trigger action under Unfair Claims Settlement Practices rules. Giga checks every answer in real time. Voice hallucinations fall from 4–5% to under 1% across 1.2 million turns, with zero added latency.
Policyholder asked if flood is covered. Explained the exclusion, read the disclosure, sent to an adjuster.
Actions taken
Ran check_coverage before answering. The draft said the policy covered the flood in full; the check stopped it before it was spoken.
PROVEN RESULTS
Every answer checked in real time, zero added latency.
Surge capacity in production before CAT or open enrollment.
Climbs as policies refine, keeping servicing calls off agents.
Autonomous resolution
98%38 pts since launch
FAQs
A scenario from your book: CAT surge, TPA boundary, health line?
The full FNOL: loss details captured and a claim number issued in your system, on the call. Coverage determinations go to a licensed adjuster with full context, so nobody repeats their story.
GET A PERSONALIZED DEMO
Bring your hardest line of business. Watch Giga answer, act in-system, and stay accurate.