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AI FOR HEALTH & WELLNESS

AI support trusted to keep your members

From “where’s my order?” to “cancel my subscription,” Giga takes the action: voice and chat, 99 languages, live in two weeks.

See Giga resolve a cancel
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KEY OPPORTUNITIES

Your bot hands off the contacts that decide lifetime value.

  • Cancels decide lifetime value

    Pause, skip, swap, cancel: your highest-intent contacts, the ones most bots can't execute. They queue, or the customer rage-quits.

  • WISMO floods every peak

    Silent shipments and the January surge make WISMO your biggest ticket category, questions you could answer before they're asked.

  • Health questions carry real risk

    Dosage and allergen answers have to stay claims-safe, and a reaction report is a regulated intake event. Bury it in a refund ticket and it's churn plus compliance exposure.

Tickets#3968Voice

Conversation

I'm traveling in July. Can you pause my next two shipments and push my renewal to August?

Member · 8:24 am

Done, your July and August shipments are paused and your renewal moves to August 15. Nothing ships or charges before then; you'll get a reminder three days ahead. Want your bundle and price locked when it resumes?

Giga · 8:24 am

Yes, lock them in.

Member · 8:25 am

What happened

  1. The member asked to pause two shipments while traveling and push the renewal to August.
  2. Giga paused July and August with pause_shipments and moved the renewal to August 15 with move_renewal.
  3. It confirmed nothing ships or charges before then, with a reminder three days ahead.
  4. The member accepted, and Giga locked the bundle and price with lock_bundle_price.
ResolvedJuly and August paused; renews August 15, bundle and price locked.

ONE AGENT, EVERY CHANNEL

Resolve the cancel. Don't deflect it.

Your bot answers the easy half and queues the cancel. The one contact that decides lifetime value waits longest. Giga executes the action itself (pause, flavor swap, payment retry, refund) as one agent across voice, chat, email, and SMS, context intact from chat to call.

Tickets#4075Voice

I asked about this in chat earlier. I want to cancel, I'm just tired of the flavor.

Member · 10:16 am

I have your chat here, so no need to start over. I can cancel now, or swap your next shipment to a different flavor. Which would you prefer?

Giga · 10:16 am

Swap it to vanilla.

Member · 10:17 am

LIVE 24/7 VOICE

Sounds human. Knows when to hand off.

Customers call about the sensitive things (a payment they can't cover, a product reaction, a cancel they already resent), and an IVR maze proves them right for dreading it. Giga answers in natural, brand-matched speech around the clock, hears when a caller's upset, and hands medical questions straight to a person.

ReviewTickets
Match allChannel is VoiceCreated is Last 24 hours
DescriptionCreatedOutcome

LIVE BEFORE YOUR NEXT PEAK

In production before January, not after it.

January triples your volume while gym access and billing still run on legacy screens with no API. Giga goes live in under two weeks and works those screens anyway, real containment before the surge, not after.

Data sourcesConnections

Connected by API

No API: through the browser

Default actions

PROVEN RESULTS

Numbers that hold through January.

  • SELF-IMPROVING RESOLUTION

    Up to 98% resolved

    Cancel, WISMO, and billing containment keeps climbing after go-live.

  • RESOLUTION AT SCALE

    Over 90% resolved

    Proven on live production traffic, complex cases resolved in real time.

  • TIME TO VALUE

    Live in under two weeks

    In production ahead of January, a launch, or the cancellation cliff.

KPIsAutonomous resolution

Autonomous resolution

98%38 pts since launch

FAQs

Questions from CX and Member Services leaders

Have a workflow you don't see here?

Yes, it makes the change in your subscription and billing systems: pause, skip, swap, date change, cancel, refund. Resolved, not queued.

GET A PERSONALIZED DEMO

Resolve the contacts that decide lifetime value.

Bring your cancel flow or January WISMO surge. Watch Giga resolve it, not deflect it.